As a consulting firm, we are accustomed to working remotely. We want to support you by sharing what we have learned along the way. Our Senior Consultant, Aaron Russell shares his tips on how to communicate effectively with clients, supervisors, and co-workers.
While you are working from home during the COVID-19 pandemic, there is an increased need for accurate and effective communication strategies throughout the workforce. We are all developing a level of reliance and trust in this new remote working arrangement. Three main interactions while working from home need to be mastered to build trust. They are the communication you have with clients, co-workers, and supervisors.
Communication with clients
Clients are what drives a business. When supporting your client while working from home, there are three main ways to deliver a positive message with clear communication.
Some items to think about as you prepare for communicating with a client:
1. Be very clear in the message you are sending.
2. Stick to the message you are trying to communicate.
3. Always communicate what you expect the outcome to be
Communication with co-workers
Interacting with co-workers inside a work environment feels normal, but it can be a bit more challenging when working from home. Here are two examples where technology can help in that communication.
As a side note, there are multiple project tracker software available such as Projectplace and Asana that can be used to collaborate on project tasks and goals. Anyone, including a client, can access these trackers should you decide to add them, and can be very useful in tracking progress.
Communication with a supervisor
Communicating with your supervisor, especially from home, is very important. This is where the employee can gain trust and open the possibility of working from home after this health issue is over if that is something you would like to continue. Communication while working from home will also let your supervisor know that you are still producing at a high level and can be depended on even when away from the office.
Utilizing all of the above methods is a great way to communicate with your supervisor; copy him or her on emails, ask questions via instant message, and set-up a weekly virtual meeting or phone call to check-in. Do not be afraid to ask if there is anything you can help with and ask for more responsibility. These are things you should be doing anyway but are even more important to communicate when you are working from home.
With the shift in workplace office to home office during the COVID-19 pandemic there is an increased need for accurate and effective communication. Whether you return to the workplace or work from home fulltime, the interactions and communication strategies must be mastered to provide effective progress and to build trust. Whether it be with clients, co-workers, or supervisors, you must communicate, communicate, communicate.
For other considerations while working from home, please see this article from Kerry Wekelo, the COO at Actualize Consulting: https://www.linkedin.com/pulse/your-team-ready-work-from-home-kerry-wekelo/
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